Overview
Hospitality is experience economics — rooms, food, events, and loyalty programmes must cohere. This MSc covers revenue management, service design, food and beverage operations, and sustainable tourism. Case studies include boutique hotels, airline hospitality partnerships, and destination marketing boards. You will develop a feasibility study for a new hospitality concept as your capstone.
MSc Hospitality Management is taught as one award, not a list of unrelated modules. The published length is 18 months, and the credit total is 36. Students move from Hospitality Strategy through Hospitality Strategy; Revenue & Yield Management; Guest Experience Design; Food & Beverage Operations; Marketing & Brand Management; Events & Conference Management, and finish on Hospitality Venture Capstone.
Each course has a question, a method, and a submission. In this field, students describe how people, records, and decisions move through one service, and separate cause from harm. Reading is a pathway description, an incident summary, and an information standard. The artefact a marker expects is a brief a service manager could use, with the evidence attached.
The award is built so that a graduate can do the following in practice: Optimise pricing and occupancy using revenue-management tools Design guest journeys across digital and physical touchpoints Manage F&B cost controls and service standards
Teaching assumes the student can read a source, attempt a problem before the seminar, and revise after feedback. Attendance at live seminars is part of the design. The capstone or final course must use the methods of the earlier courses; a project that ignores them does not pass.
This course does not confer a licence to practise nursing, medicine, or any other clinical profession.
The pages for each course name the topics that are examined. Those topics are the syllabus. A brochure line is not a substitute for them.
Who This Programme Is For
- ✦Hotel supervisors and department heads aiming for GM roles
- ✦Entrepreneurs opening restaurants or boutique properties
- ✦Tourism board and destination marketing professionals
Faculty spotlight
Former hotel GM Professor Hassan Al-Rashid teaches operations; Dr. Priya Sharma specialises in revenue management analytics.
Programme Structure & Delivery
Coursework
Interactive modules, weekly readings, recorded and live seminars, and collaborative discussions with peers worldwide.
Assessment
Module assignments, proctored examinations, and capstone projects designed to demonstrate mastery of the field.
Learning Outcomes
- ✦Optimise pricing and occupancy using revenue-management tools
- ✦Design guest journeys across digital and physical touchpoints
- ✦Manage F&B cost controls and service standards
- ✦Develop sustainability programmes reducing waste and energy
- ✦Create business plans for new hospitality ventures
Career Pathways
- ✦Hotel General Manager
- ✦Revenue Manager
- ✦F&B Director
- ✦Tourism Development Manager
- ✦Hospitality Consultant
Assessment
Modules are assessed through a published mix of coursework, applied projects, and examinations. Exam windows are announced in advance so students in other time zones are not forced into overnight sittings. Alternative arrangements are available where documented.
Curriculum
Term 1
HOS501Hospitality Strategy- HOS501-M1 · Pathway, payment, records, and the bottleneck — Hospitality Strategy
- HOS501-M2 · Incident, harm, cause, and the change that prevents a repeat — Hospitality Strategy
- HOS501-M3 · Indicators, privacy, and misuse of a report — Hospitality Strategy
- HOS501-M4 · Quality, safety, and the limit of the data — Hospitality Strategy
- HOS501-M5 · Service design for a named population — Hospitality Strategy
- HOS501-M6 · A service or informatics brief with evidence and a recommendation — Hospitality Strategy
3 creditsHOS502Revenue & Yield Management- HOS502-M1 · Pathway, payment, records, and the bottleneck — Revenue & Yield Management
- HOS502-M2 · Incident, harm, cause, and the change that prevents a repeat — Revenue & Yield Management
- HOS502-M3 · Indicators, privacy, and misuse of a report — Revenue & Yield Management
- HOS502-M4 · Quality, safety, and the limit of the data — Revenue & Yield Management
- HOS502-M5 · Service design for a named population — Revenue & Yield Management
- HOS502-M6 · A service or informatics brief with evidence and a recommendation — Revenue & Yield Management
3 creditsHOS503Guest Experience Design- HOS503-M1 · Pathway, payment, records, and the bottleneck — Guest Experience Design
- HOS503-M2 · Incident, harm, cause, and the change that prevents a repeat — Guest Experience Design
- HOS503-M3 · Indicators, privacy, and misuse of a report — Guest Experience Design
- HOS503-M4 · Quality, safety, and the limit of the data — Guest Experience Design
- HOS503-M5 · Service design for a named population — Guest Experience Design
- HOS503-M6 · A service or informatics brief with evidence and a recommendation — Guest Experience Design
3 creditsHOS504Food & Beverage Operations- HOS504-M1 · Pathway, payment, records, and the bottleneck — Food & Beverage Operations
- HOS504-M2 · Incident, harm, cause, and the change that prevents a repeat — Food & Beverage Operations
- HOS504-M3 · Indicators, privacy, and misuse of a report — Food & Beverage Operations
- HOS504-M4 · Quality, safety, and the limit of the data — Food & Beverage Operations
- HOS504-M5 · Service design for a named population — Food & Beverage Operations
- HOS504-M6 · A service or informatics brief with evidence and a recommendation — Food & Beverage Operations
3 creditsTerm 2
HOS505Marketing & Brand Management- HOS505-M1 · Pathway, payment, records, and the bottleneck — Marketing & Brand Management
- HOS505-M2 · Incident, harm, cause, and the change that prevents a repeat — Marketing & Brand Management
- HOS505-M3 · Indicators, privacy, and misuse of a report — Marketing & Brand Management
- HOS505-M4 · Quality, safety, and the limit of the data — Marketing & Brand Management
- HOS505-M5 · Service design for a named population — Marketing & Brand Management
- HOS505-M6 · A service or informatics brief with evidence and a recommendation — Marketing & Brand Management
3 creditsHOS506Events & Conference Management- HOS506-M1 · Pathway, payment, records, and the bottleneck — Events & Conference Management
- HOS506-M2 · Incident, harm, cause, and the change that prevents a repeat — Events & Conference Management
- HOS506-M3 · Indicators, privacy, and misuse of a report — Events & Conference Management
- HOS506-M4 · Quality, safety, and the limit of the data — Events & Conference Management
- HOS506-M5 · Service design for a named population — Events & Conference Management
- HOS506-M6 · A service or informatics brief with evidence and a recommendation — Events & Conference Management
3 creditsHOS507Sustainable Tourism- HOS507-M1 · Pathway, payment, records, and the bottleneck — Sustainable Tourism
- HOS507-M2 · Incident, harm, cause, and the change that prevents a repeat — Sustainable Tourism
- HOS507-M3 · Indicators, privacy, and misuse of a report — Sustainable Tourism
- HOS507-M4 · Quality, safety, and the limit of the data — Sustainable Tourism
- HOS507-M5 · Service design for a named population — Sustainable Tourism
- HOS507-M6 · A service or informatics brief with evidence and a recommendation — Sustainable Tourism
3 creditsHOS508Financial Management for Hospitality- HOS508-M1 · Statements: income, position, and cash — Financial Management for Hospitality
- HOS508-M2 · Recognition, ratios, and what the numbers cannot show — Financial Management for Hospitality
- HOS508-M3 · Cash flows, discount rates, and sensitivity — Financial Management for Hospitality
- HOS508-M4 · Market, credit, and operating risk — Financial Management for Hospitality
- HOS508-M5 · Controls, exceptions, and reporting — Financial Management for Hospitality
- HOS508-M6 · An investment or operating recommendation — Financial Management for Hospitality
3 creditsTerm 3
HOS509Sustainable Tourism & Destination Management- HOS509-M1 · Pathway, payment, records, and the bottleneck — Sustainable Tourism & Destination Management
- HOS509-M2 · Incident, harm, cause, and the change that prevents a repeat — Sustainable Tourism & Destination Management
- HOS509-M3 · Indicators, privacy, and misuse of a report — Sustainable Tourism & Destination Management
- HOS509-M4 · Quality, safety, and the limit of the data — Sustainable Tourism & Destination Management
- HOS509-M5 · Service design for a named population — Sustainable Tourism & Destination Management
- HOS509-M6 · A service or informatics brief with evidence and a recommendation — Sustainable Tourism & Destination Management
3 creditsHOS510Resort Operations & Revenue Strategy- HOS510-M1 · Pathway, payment, records, and the bottleneck — Resort Operations & Revenue Strategy
- HOS510-M2 · Incident, harm, cause, and the change that prevents a repeat — Resort Operations & Revenue Strategy
- HOS510-M3 · Indicators, privacy, and misuse of a report — Resort Operations & Revenue Strategy
- HOS510-M4 · Quality, safety, and the limit of the data — Resort Operations & Revenue Strategy
- HOS510-M5 · Service design for a named population — Resort Operations & Revenue Strategy
- HOS510-M6 · A service or informatics brief with evidence and a recommendation — Resort Operations & Revenue Strategy
3 creditsHOS601Hospitality Venture Capstone- HOS601-M1 · Pathway, payment, records, and the bottleneck — Hospitality Venture Capstone
- HOS601-M2 · Incident, harm, cause, and the change that prevents a repeat — Hospitality Venture Capstone
- HOS601-M3 · Indicators, privacy, and misuse of a report — Hospitality Venture Capstone
- HOS601-M4 · Quality, safety, and the limit of the data — Hospitality Venture Capstone
- HOS601-M5 · Service design for a named population — Hospitality Venture Capstone
- HOS601-M6 · A service or informatics brief with evidence and a recommendation — Hospitality Venture Capstone
6 creditsAdmission requirements
Academic entry
- Bachelor's degree from an accredited institution (minimum 2:2 or GPA 2.5/4.0)
English language
- English proficiency: IELTS 5.5, TOEFL 46, or equivalent (waived for prior English-medium study)
Documents
- Statement of Purpose (500 words minimum) outlining your goals and fit for the programme
- Two academic or professional references with contact details
- CV or résumé documenting relevant education and professional experience
Programme questions
How long is the MSc Hospitality Management?+
The published duration is 18 months. Teaching language: English. Actual time-to-complete depends on mode and any recognised prior learning.
Can I study this from my country?+
This is a fully online award. You study from your country. No student visa and no campus relocation are required.
What does it cost?+
Degree tuition for this award is published as £0 / tuition-free on the online pathway. Examination or administrative fees may apply at checkout — never an annual tuition invoice. Check the Fees page for any extras.
What are the entry requirements?+
Requirements are grouped on this page (academic, English, documents). Equivalent qualifications are considered. English may be waived after prior English-medium study.
How is the programme assessed?+
Assessment is typically a mix of coursework, projects, and examinations. Doctoral awards include a thesis or dissertation and an oral examination. Details sit in the programme specification and module outlines.
Will this award be recognised where I live?+
Recognition of the award for local employment, professional licence, or ministry attestation is decided by your employer or regulator. Durham University publishes verification pages for certificates. We do not claim automatic equivalence in every country.
How do I apply?+
Start an application on this website. Progress is saved from the first step. Admissions: admissions@durhm.co.uk.
